Refund Policy

Overview

At Grand Concept, we are committed to delivering exceptional design services that meet and exceed your expectations. This Refund Policy outlines the terms and conditions under which refunds may be issued for our services.

Deposit and Payment Terms

All projects require an initial deposit before work begins. The deposit amount varies depending on the scope and nature of the project:

• Brand Identity & Brandbook: 50% deposit required
• UI/UX Design: 50% deposit required
• 3D Visualization: 40% deposit required
• Presentation Design: 50% deposit required
• Consulting Services: Payment in advance or upon completion

Refund Eligibility

Refunds may be considered under the following circumstances:

• Before Work Begins: Full refund of deposit if project is cancelled before any design work has commenced.
• During Initial Concept Phase: Partial refund may be available if the project is cancelled during the initial concept development stage, minus any work completed.
• Service Not Delivered: Full refund if we fail to deliver the agreed-upon services within the specified timeline without valid reason.

Non-Refundable Circumstances

Refunds will not be issued in the following situations:

• Project cancellation after initial concepts have been approved and work has progressed beyond the concept phase
• Change of mind or project direction after work has begun
• Completed deliverables that meet the agreed-upon specifications
• Services already rendered, including consultations, research, and design work
• Third-party costs incurred on your behalf (stock images, fonts, software licenses, etc.)
• Rush or expedited service fees

Revision Policy

Each project includes a specified number of revision rounds as outlined in your project agreement. Additional revisions beyond the agreed-upon amount will incur extra charges and are non-refundable.

Project Cancellation

If you wish to cancel a project after work has begun, you will be charged for all work completed up to the point of cancellation. This includes:

• Research and discovery work
• Concept development
• Design iterations completed
• Time spent in meetings and communications
• Any third-party expenses incurred

Refund Request Process

To request a refund, please follow these steps:

• Contact us via email at info@thegrandconcept.com with your refund request
• Include your project details, invoice number, and reason for the refund request
• Allow 5-7 business days for us to review your request
• If approved, refunds will be processed within 10-14 business days to the original payment method

Dispute Resolution

We strive to ensure complete client satisfaction. If you are unhappy with our services, please contact us immediately so we can work together to resolve any issues. We are committed to finding a fair solution before considering refund requests.

Partial Refunds

In certain cases, partial refunds may be issued at our discretion. The refund amount will be calculated based on the percentage of work completed and any expenses incurred.

Payment Disputes

If you dispute a charge with your payment provider before contacting us, we reserve the right to suspend all project work until the matter is resolved. Chargebacks may result in project termination and legal action to recover costs.

Modifications to This Policy

Grand Concept reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of any modifications.

Contact Us

If you have questions about our Refund Policy or wish to request a refund, please contact us:

Email: info@thegrandconcept.com
Phone: +1 575-215-9264
Address: 7705 Gladden Ave NE, Albuquerque, NM 87110